Impact Achievements Skills Experience Credentials Contact
✦ IT Delivery Manager & Agile Leader

Casper
Richard Roy

Agile Transformation Digital Modernization PMO Governance Scrum & Hybrid DevOps & CI/CD Stakeholder Management Budget Oversight KPI & Analytics
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By the Numbers

Career Impact

Measurable outcomes across 17+ years in telecom and tech — from user millions to million-dollar portfolios.

📅 0 Years of Experience
📱 0 Apps Migrated @ Roche MaaS
👥 0 Global Users Onboarded
💰 0 Portfolio Budget Managed
📉 0 OPEX Reduction Delivered
😊 0 Stakeholder Satisfaction Rate
🏆 0 Loyalty Program Users
⚡ 0 Workflow Efficiency Gain
Highlights

Key Achievements

Filter by impact category to explore outcomes across cost, growth, and operations.

🚀
$60K
Project Cost Savings
BRDs & requirements workshops with 95% user acceptance at Ad Analytica.
Cost & Savings
💸
$470K
OPEX Reduction
AI-driven CCaaS platform rollout coordination at Robi Axiata.
Cost & Savings
⏱️
25%
Delivery Time Cut
Workflow gap mapping through stakeholder interviews at Ad Analytica.
Delivery
🔄
40%
Workflow Efficiency
Introduced Agile to replace legacy campaign systems at Robi Axiata.
Delivery
📋
40%
Process Adherence
SOPs and compliance documentation across teams.
Operations
📊
98%
Stakeholder Satisfaction
KPI dashboards for full portfolio visibility at Robi Axiata.
Operations
📈
35%
NPS Improvement
Customer analytics workshops improving NPS and 28% CLV growth.
Growth
💵
$1M/qtr
Revenue Added
CRM automation for loyalty campaigns — 15% uptake growth.
Growth
🏢
50+
Enterprise Clients
ABM workstreams onboarding 50+ enterprise clients in 3 quarters.
Growth
Expertise

Core Competencies

Hover any skill bar for detail. Radar chart gives a full-stack view across 8 domains.

Agile Transformation & Coaching97%
Led Agile adoption at Roche, Robi Axiata & Ad Analytica. Conducted maturity assessments and ran all Scrum ceremonies.
PMO Governance & Delivery95%
Managed ePMO frameworks at Robi Axiata, overseeing multi-million-dollar portfolios and multi-regional programs.
Stakeholder Management95%
Achieved 98% stakeholder satisfaction through KPI dashboards, regular exec reporting, and workshop facilitation.
Budget Oversight & Forecasting90%
Owned multi-million dollar program budgets at Roche; built $3M quarterly delivery forecasts at Robi Axiata.
Digital Modernization90%
Directing 200+ app MaaS migration at Roche across NAM & EMEA in a GxP-regulated environment.
KPI Definition & Tracking92%
Built KPI frameworks across multiple engagements; weekly data-driven risk flagging at Roche.
Risk & Dependency Management88%
Proactive risk identification using weekly delivery metrics; managed dependency chains across global teams.
DevOps & CI/CD Awareness80%
Aligned sprint releases with CI/CD pipelines; worked alongside DevOps teams at Ad Analytica.
Journey

Career Experience

Click any role to expand details. 13 years of progressive leadership.

Jan 2025 – Present
Tech Mahindra Ltd. · Client: F. Hoffmann-La Roche · Toronto
Program Delivery Manager – Agile Transformation & Digital Modernization
▼
  • Directing MaaS platform migration across NAM & EMEA covering 200+ apps in a GxP environment
  • Tracking KPIs and delivery metrics across all workstreams using weekly data to flag risks early
  • Leading platform rollout for 19,000+ users across global sites, keeping transitions on schedule
  • Guiding a partner team: 6 Scrum Masters, 3 BAs, and 1 Assessment Lead — daily oversight
  • Owning multi-million-dollar program budget with executive-level spend reporting
MaaSGxPNAM & EMEA200+ Apps19K Users
Dec 2023 – Dec 2024
Ad Analytica (Contractor) · Toronto
Project Delivery Manager – HealthTech & EduTech
▼
  • Managed Agile delivery with user stories, sprint backlogs, and process flows
  • Wrote BRDs and ran requirements workshops — $60K cost savings with 95% user acceptance
  • Reduced overall delivery time by 25% through stakeholder workflow gap mapping
  • Aligned sprint releases with DevOps & CI/CD deployment cycles
HealthTechEduTechCI/CD$60K Saved25% Faster
Feb 2020 – Nov 2023
Robi Axiata PLC · Dhaka, Bangladesh
Digital Program Manager, ePMO – MarTech, SaaS & CRM
▼
  • Introduced Agile to replace legacy campaign systems — 40% workflow efficiency gain
  • Ran Agile maturity reviews and built improvement plans that lifted team velocity
  • Managed partner delivery team as direct reports including performance reviews
  • Built $3M portfolio delivery forecasts, adjusting quarterly to stay on track
MarTechSaaSCRM$3M Portfolio40% Efficiency
Oct 2017 – Jan 2020
Robi Axiata PLC · Dhaka, Bangladesh
Marketing Project Manager, ePMO – MarTech & SaaS
▼
  • Coordinated AI-driven CCaaS platform rollout — OPEX cut by $470K
  • Created KPI dashboards for portfolio visibility — 98% stakeholder satisfaction
  • Developed SOPs and compliance docs — 40% process adherence increase
CCaaS$470K OPEXKPI Dashboards98% CSAT
Jan 2015 – Sep 2017
Robi Axiata PLC · Dhaka, Bangladesh
Loyalty Program Lead, Business Operations
▼
  • Led loyalty programs across 650,000 users — 22% retention increase
  • CRM automation added $1M/quarter in loyalty campaign revenue
  • Analytics workshops improved NPS by 35% and CLV by 28%
CRM650K UsersNPS +35%$1M/qtr
Jan 2012 – Dec 2014
Bharti Airtel Bangladesh · Dhaka, Bangladesh
B2B Product Lead, Enterprise Business
▼
  • Onboarded 50+ enterprise clients in 3 quarters via ABM workstreams
  • Grew B2B activations by 40% across 200+ retailer locations
  • Drove 40% YoY growth via competitive gap analysis and market differentiators
B2BABM50+ Enterprise40% YoY
Credentials

Certifications & Education

Industry-recognized credentials across project management, Agile, and cloud.

🏅
PMP®
Project Management Professional · PMI
🌀
CSM®
Certified Scrum Master · Scrum Alliance
📦
CSPO®
Certified Scrum Product Owner · Scrum Alliance
⚡
Prince2 Agile®
Practitioner in Agile · AXELOS
☁️
AWS CCP
Certified Cloud Practitioner · Amazon Web Services
🎓
Post-Grad in Product Management
York University, Toronto · 2024
🎓
MBA in Marketing
North South University · WES Canadian Equiv. · 2020
Let's Connect

Get in Touch

Open to new opportunities, collaborations, or just a conversation.

📍
Location
Ottawa, ON, Canada
📧
📞
Phone
+1 (343) 322-1299
💼
✅
Availability
Open to Opportunities